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Continue ShoppingPrivacy Policy
1. Introduction
Welcome to My Hero Arc. This Privacy Policy (“Policy”) explains how MY HERO ARC LLP (“we,” “us,” or “our”) collects, uses, and protects the personal information of our users (“you,” “your,” or the “Main Character”).
Whether you are browsing our website https://myheroarc.com/ or gearing up with our latest fashion apparel and accessories (our Services), we are committed to ensuring your privacy is respected. This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. Consent: Joining the Arc
- By using our Platform, you agree to the practices described in this Policy. You consent to the collection and use of your information so we can provide you with a seamless, heroic experience. If you do not agree, please do not use the Platform.
3. Information We Collect
To help you on your journey, we collect three types of information:
Information You Provide: When you create an account or order gear, we collect your name, shipping address, email, phone number, and date of birth.
Information Collected Automatically: We track “Quest Data” like your IP address, browser type, and how you interact with our site (clicks, scrolls) to improve your experience.
Financial Data: Payments are handled by our secure “Allies” (Payment Gateways). We do not store your credit card or bank passwords on our servers.
4. How We Use Your Data
We use your information to:
Process and deploy your orders (Shipping).
Send “Mission Updates” (Order tracking and newsletters).
Protect the realm (Fraud prevention and security).
Enhance your arc (Personalized product recommendations).
5. Sharing with Allies (Third Parties)
We never sell your data to villains. We only share information with trusted partners who help us function:
Logistics Partners: To deliver your gear to your HQ.
Payment Processors: To ensure secure transactions.
Compliance: If required by Indian law or government authorities for safety and verification.
6. The Hero’s Choice: Cookies
- We use cookies to remember your preferences. You can disable these in your browser settings, but some features of the Platform might become “locked” or unavailable to you.
7. Retention & Deletion
We keep your data as long as your account is active. If you wish to “End Your Arc” and delete your data, email us at help@myheroarc.com. We will wipe your records, unless we are legally required to keep them for tax or regulatory reasons.
8. Security: The Vault
We use industry-standard encryption and secure communication protocols. While no system is 100% unhackable, we employ a “High-Tier Defense” to keep your Personal Information safe from unauthorized access.
9. Minors
Heroes under 18 must have parental or guardian consent to use our Services. We do not knowingly collect data from children without such consent.
10. Governing Law & Grievances
This Policy is governed by the laws of India. Any disputes will be handled in the courts of Chennai, India.
Grievance Officer: In accordance with the IT Act, if you have questions or complaints, reach out to our “Command Center”:
Name: Jijo Mahesh
Email: admin@myheroarc.com
